General Policies & Information

• Policies subject to change without notice.

Hours

• Campsite check-in: 12 noon
• Rental check-in: 4 p.m.
• Check-out: 11 a.m.
• Store/Recreation: 10 a.m. - 5 p.m. (Sun – Thu) / 10 a.m. - 7 p.m. (Fri – Sat)
• Propane: 11 a.m. – 2 p.m. (Wed, Sat)

Check-in/Check-out

• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your camper. Members should also have their membership card on hand.
• Early check-in and/or late check-out may be available for an additional fee per option. If interested in either option, contact the management office in advance of your arrival to inquire about availability.

After Hours Arrival

• To ensure a smooth check-in, all guests must arrive by 9 p.m. If you’ll be arriving outside of this time, give us a call during business hours at (530) 389-8241 to make arrangements for a late arrival.

Reservations & Payments

• Your credit card will be charged one night rack rate prior to arrival.
• To make changes to your reservation, please call us at (530) 389-8241 and specify that you booked your reservation online.
• Prices and site types are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• RV sites and lodging typically accommodate four guests. A guest fee is added per day to the reservation rate for each additional guest over four.

Cancellations & Refunds

• No refunds will be issued for early check-out.
• RV campsites: For stays 1 to 27 days, we allow full refunds for cancellations up to 2 days prior to your arrival date.
• Rental accommodations: For stays 1 to 27 days, we allow full refunds for cancellations 7 days prior to your arrival date. For guests booking a stay in a rental accommodation located in California of 30 or fewer consecutive days, a full refund will be given for reservations cancelled within 24 hours of booking provided the reservation’s arrival date is at least 72 hours after the time of booking.
• Long-term or seasonal stays: For stays 28 days to 179 days at an RV campsite or in a rental accommodation, if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required 45 days’ notice, you will forfeit your deposit amount. For guests booking a long-term or seasonal reservation in a rental accommodation in California (31 days to 179 days), if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required notice, you forfeit your deposit amount.

Pet Policy

• Pets are allowed but must be on-leash and supervised at all times as we have a population of bears in the area.
• Only some of our cabins and yurts are pet friendly.
• Rental Pet Policy: Pets are welcome. We do not charge for pets, unless the allotted amount of pets allowed has been exceeded in a rental lodging. Service animals are not pets. The Company complies with the Americans with Disabilities Act (ADA) and state/local laws regarding service animals. Service animals may accompany a disabled person without any proof of disability or certification for the service animal. Guests traveling with a service animal will not be charged a pet fee. Charges may be incurred, however, should a service animal damage the rental lodging.

Campground Services & Information

• Wood fires are not allowed at Snowflower, including charcoal BBQs. Gas firepits are allowed, except for heightened periods of fire risk. Enclosed gas cooking devices are always allowed.
• Site locations are not reserved, but our staff will assist you in finding a suitably sized site. Occasionally, during peak season, we will assign sites to relieve you of the burden of searching throughout the park for a site.
• There is a $75 per person/per night surcharge for any additional person(s) in a rental over the maximum allowed. You will be charged if you have more people staying in the rental than it allows.
• A community campfire is lit by staff, with s’mores, and on peak Fridays and Saturdays.
• Four-wheel drive is required to access the upper areas of the resort.